Remedial Officer (Mataram)

Responsibilities

• Lead a team and monitor Third Party team's performance to ensure all standards and targets are met.

• Responsible for overall Third party team operational activities from briefing to debriefing.

• Manage overall team performance standards and compliance.

• Liaise with trainer, supervisor, and management to increase collection rate of NPL late users.

• Perform meeting with the management team to cover performance results and solution or action items.

Requirements

• Bachelor's degree or equivalent experience, preferably in finance, banking, or a related field.

• At least 2 years of experience as a Supervisor or Team Leader.

• Have a strong interest in the financial technology industry.

• Possess experience in Agency Management (preferred).

• Exhibit effective coaching, facilitation, presentation, and team building abilities. Proficient in Microsoft Office, Google Sheets, and Google Drive.

• Demonstrate strong communication, investigation, and negotiation skills.

• Attention to detail and showcase strong analytical skills.

• Fluent in both Bahasa and English (preferably).