Service Support Specialist - SPX Express (Tasikmalaya)

Job description:

• Supporting operation/business team on muffling internal/external (non-fraud) disruption as well as coordination to local authorities on a curative and/or preventive basis. 

• Monitoring driver traffic accidents and supporting relevant teams on handling the accident impact. 

• Maintaining relationships with related local authorities and community in order to grab the grass root issues

Requirement:

• Having experience (>2 years) on handling hard complaints/customer dispute/driver issues with a proven track record

• Preferably coming from logistics or e-commerce background

• Experienced in data analytics with good problem solving & analytical skills

• Strong skill on maintaining community and local authorities relationships

• Good communication, negotiating skills & easy to adapt to new environment

• Willing to be placement in Tasikmalaya, Jawa Barat & willing to work mobile