Social Media Management Staff Jakarta

Requirements: - Min D3 graduated with 1 year of experience working in social media community management (Facebook, Twitter and Instagram) - Have experience in Customer Service and/or in Social Media - Passion for all things social - staying on top of the latest trends, platform updates - Strong and understanding of current trends and tech related issues. - Up-to-date on local internet lingo is a plus - Able to comprehend English both in writing and speaking - Able to commit flexible in changing shift schedules and work during weekends and holidays.

Job Description :

- Deliver exceptional Social Media Customer Experience (including community engagement) to our passengers, peers & drivers.

- Provide social media support on all social media channels within set SLAs and KPIs.

- Resolve product or service problems by clarifying the user’s complaint

- Own special escalation cases, research and troubleshoot problems

*Please submit your CV in English. Benefit; Basic Salary, BPJS