Staff QA English

Requirement

• Minimum Formal Education Level: D3/S1 from any discipline.

• Preferably have active English skills (speaking / writing)

• Maximum Age 30

• Experience at least 1 years in Contact Center QA

• Knowledge of tools, concepts and methodologies of QA

• Strong computer skills including Microsoft Office, QA tools, concept and methodologies

• Functional skills: Customer service oriented; Communication skills

• verbal and written (both Bahasa & English) - Familiar with salesforce

• Have good logical analysis and critical thinking skills -

• Empathy and good communication.

• Process-oriented - Ready for working under pressure. - Good writing and speaking skills.
  

Jobdesk

• Quality Assurance Service Staff is responsible for assessing and monitoring quality performance of contact center agent, grabbing issues and findings in contact center operations and taking coordination with contact center leader for corrective action needed.

• Conduct objective assessment of First Layer & Second Layer Contact Center Agents for services

• Coaching contact center agents to improve service performance to customers

• Understand the quality and quality of call center services - Understanding all tiket.com products & procedures

• Ready to work under pressure