TL Contact Center (Social Media)

Deskripsi pekerjaan :

• Lead the contact center agents in providing services & assistance to customers

• Coaching and counselling on a regular basis

• Help ensure the monitoring function to achieve the target/KPI's including service quality and agent productivity

• Escalate any issues that cannot be directly handled by the agent

• Perform reporting daily, weekly, and monthly activities to supervisor

Kualifikasi :

• Man/Woman max 32 years

• At least had Bachelor Degree in any major

• At least had GPA 2,75 of 4.00

• Had experience as Team Leader Contact Center at least 1 year specialize in customer care/live chat/social media services

• Fluently in English is a plus

• Able to work in shift

• Able to work on site in Semarang (WFO)

• Good communication skills, leadership skills, and attractive personality

• Good analysis skills, organizing skills, and coaching skills