Trainer Call Center

Deskripsi Pekerjaan

1. Conduct to sampling the agent's tickets

2. Provide the report of sampling result

3. Do the refreshemnt in Class, MCA & Live Monitoring to Agents

Requirement :

1. Min D3

2. Experience as Trainer contact center, create report, moduling, data analysis, create action plan, development, and improvement people preferably min 1 year experienced

3. Must be proficient with microsoft office (Expert word & Excel)

4. Excellent English communication skills, both verbal & written in English (Value added)

5. Excceptional listening and analytical skills, attention to detail dan problem solving skills