Keuangan dan Pembiayaan

360Kredi merupakan sebuah perusahaan atau bisnis yang bergerak dibidang keuangan dan pembiayaan

360Kredi

Informasi

Lowongan

Jakarta Barat

Responsibilities:<ul><li>Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.</li><li>Perform marketing activities with close collaborations with our marketing team.</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Take the extra mile to engage customers</li></ul>Requirements:<ul><li>At least 1 year experience in customer-focused role (P2P is preferred, service, call center, etc.)</li><li>Proven customer support experience or experience as a Client Service Representative</li><li>Track record of over-achieving quota</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li></ul>

Customer Service Representative

Administrative & Clerical Assistance

DKI Jakarta

Key Responsibility(s) :<ol><li>Contact and bill the customer data provided.</li><li>Perform billing in accordance with existing procedures.</li><li>Check customer data before contacting.</li><li>Make a report to the Team Leader if there are problems with payments.</li><li>Following administrative procedures (remarks, targets, etc.).</li><li>Report the amount of new data received to the Team Leader.</li></ol>Qualification(s) :<ol><li>Minimum education is Senior High School or equivalent.</li><li>Experience as a Desk Collection in a P2P Fintech company is a plus.</li><li>Fresh graduate welcome to apply</li><li>Target oriented</li></ol>