Admin Customer Success - English Speaker (KLI-73)

Job Description

• Serve as the primary point of contact for customers via email, WhatsApp, and other communication channels.

• Provide timely, professional, and friendly support by responding to customer inquiries and resolving administrative requests.

• Manage customer onboarding, class registrations, schedules, and related documentation.

• Maintain accurate customer records and ensure all information is updated in internal systems.

• Coordinate with internal teams to ensure smooth communication and seamless customer experience.

• Monitor customer requests and follow up promptly to ensure timely resolution.

• Handle administrative tasks, including data entry, reporting, and document management with a high level of accuracy.

• Ensure all customer communications and administrative processes are completed with strong attention to detail.

• Support daily Customer Success operations and assist with additional administrative tasks as required.

Requirements

• Bachelor's degree in any discipline.

• Fresh graduates are welcome to apply; up to 1 year of experience in Administration, Customer Service, Customer Success, or a related field is preferred.

• Fluent in spoken and written English (mandatory).

• Strong communication and interpersonal skills with a customer-oriented mindset.

• Excellent attention to detail and ability to maintain accurate records.

• Strong sense of urgency and ability to manage multiple tasks effectively.

• Proficient in Microsoft Office and Google Workspace.

• Well-organized, proactive, and able to work independently in a remote environment.