Agent Contact Center

PT. Telmark Integrasi Indonesia is a leading BPO Service company dedicated to providing exceptional customer service and support to our clients. We are committed to delivering high-quality solutions and ensuring customer satisfaction.

Requirement:

• Experienced Contact Center (Inbound & Multichannel) Min. 1 year

• Excellent Communication Skill

• Have Knowledge in Basic IT/MobileApps

• Willing to Work in Shifting Schedule (Shifting Day & Public Holiday)

Job Description:

• Handle Inflow From Inbound call/Social media/Email/Live Chat

• Provide accurate information about products/services,and policies

• Deliver Service Excellence Based on SOP

• Maintain accurate records of customer interactions and transactions in the CRM system

• Achieve target and KPI Agreed