Business Analyst

Pengembangan Bisnis B2B

Job Responsibilities: • Maintain and enhance custom applications and SaaS services that support our business goals. • Gather business requirements from regional management and stakeholders to ensure alignment with strategic objectives. • Manage application rollout projects from initiation to go-live, ensuring timely and effective delivery of solutions. • Document processes, functionalities, and requirements to maintain a clear understanding of the system and support future maintenance and upgrades. • Develop test cases and run acceptance tests with support from stakeholders to ensure a smooth implementation process. • Conduct training and review user adoption to ensure system usage meets business requirements. • Support and troubleshoot issues on custom applications, working closely with end-users to ensure timely resolution of technical problems. • Collaborate with process owners, end-users, and other stakeholders (i.e. vendors, third parties) on projects and maintenance, fostering positive working relationships and ensuring alignment with business needs. • Work as part of a regional IT organization in administering applications and services to ensure effective support of business operations. Experience and Qualifications: • Diploma/Degree in Business IT, Information Systems Management, or other similar disciplines. • 3-4 years of Business Systems experience, with a proven track record of successful project delivery. • Programming skills in MySQL, Javascript, and PHP are an advantage, but not required. Desired Traits: • Ability to translate business requirements into technical specifications and ensure alignment with strategic objectives. • Excellent written and oral communication skills in English, with the ability to communicate technical information to non-technical stakeholders. • Strong analytical and troubleshooting skillset, with the ability to identify root causes of problems and develop effective solutions. • Self-motivated and able to manage and prioritize tasks and time efficiently, with a strong sense of ownership and accountability for deliverables. • Understanding of the education/enrichment industry will be an advantage, but not required. • Good team player, with the ability to collaborate effectively with colleagues across functions and locations.