Jr. Customer Success Manager

Keterampilan Komunikasi Efektif

Key Responsibilities 1. Client Relationship Management Serve as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded. Build and maintain strong, long-lasting client relationships by understanding their business goals and how Katalis AI’s solutions can support them. Regularly communicate with clients to provide updates, gather feedback, and address any issues or concerns. 2. Project Coordination Work closely with internal teams (e.g., marketing, product, and technical teams) to coordinate the delivery of services and solutions to clients. Ensure that projects are completed on time, within scope, and aligned with client objectives. Monitor project progress and provide regular status updates to both clients and internal stakeholders. 3. Account Growth & Strategy Help the client succeed at marketplaces by strategizing and executing organic optimisation, clearing access for new clients and constantly reviewing client performance to take up with marketing teams. Identify opportunities for upselling and cross-selling Katalis AI’s products and services to existing clients. Develop and implement account strategies that align with client goals and Katalis AI’s business objectives. Assist in the preparation of proposals, presentations, and reports to support account management and business development activities. 4. Performance Monitoring & Reporting Track and analyze account performance metrics, including client satisfaction, revenue growth, and retention rates. Prepare regular reports on account status, challenges, and opportunities, and present these to senior management. Collaborate with the analytics team to ensure clients receive actionable insights and recommendations based on data-driven analysis. 5. Problem-Solving & Issue Resolution Quickly and effectively resolve any client issues or concerns that arise, ensuring minimal disruption to their business operations. Proactively identify potential challenges and implement solutions to prevent issues from escalating. Qualifications • Fresh Graduates are welcome • Being eager to learn is the most important • Solid understanding of digital marketing, including E-Commerce Performance Ads, Meta Ads, and Google Ads. • Knowledgeable about e-commerce practices and trends. • Internet-savy and comfortable leveraging online tools for insights and performance tracking. • Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams. • Excellent organizational skills and the ability to manage multiple client accounts simultaneously. • A results-driven mindset with a focus on client satisfaction and account growth. • Proficiency in using CRM software and other account management tools. • Ability to work independently and collaboratively in an on-site environment. Preferred • Experience in the e-commerce or technology sectors. • Familiarity with Al-based marketing solutions and tools. • Strong analytical skills and the ability to use data to inform account strategies.