Customer Care Agent (Jakarta)

Keterampilan Komunikasi Efektif

- Maintaining a positive, empathetic, and professional attitude toward customers always - Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice - Train customers on how to derive the most value from our Software-as-a-Service platform - Ensure customer satisfaction and provide professional customer support - Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop - Responding promptly to customer inquiries and communicating with customers through various channels - Providing feedback on the efficiency of the customer service process - Identify opportunities to sell additional services and or Cartrack software applications to clients - Compile daily efficiency and productivity reports - Proactively monitor customer accounts to identify signs of dissatisfaction. Engage with customers to understand their concerns and offer solutions - Identify and leverage opportunities to upsell additional Cartrack services and software applications that match the customer's needs