Customer Relation Officer - Rata.Id (Virtual Hiring Day)

Virtual Hiring Day 2025 x Rata.Id

Customer Relation Officer - Rata.Id

Job Qualification:

1. Experience in customer relations, preferably in the healthcare/bank sector (Having a certificate in customer service or customer relations can be a plus)

2. Experience in interacting with clients or customers directly

3. Experienced in handling end to end customer journey

4. Experience in maintain good relationships with customers and create loyalty

5. Experience in handling and resolving customer complaints or problems quickly and effectively.

6. Has extensive knowledge in Ms. Office and CRM Tools

7. Willing to work on public holiday with shifty working hours

JOB DESCRIPTION:

1. Handling & maintain end to end customer journey & customer experience.

2. Greet patients in a friendly manner and ensure they feel appreciated.

3. Respond to patient inquiries with clear and accurate information regarding clinic services, doctor schedules, medical procedures, and costs.

4. Receive and handle patient complaints effectively and empathetically, and provide appropriate solutions and record and report complaints and seek ways to prevent the same problem from recurring in the future.

5. Ensure patients are satisfied with their service experience both in-clinic/online & Conduct surveys or ask for patient feedback to improve service quality.

6. Collaborate with related stakeholder to ensure smooth service and reduce patient waiting times & deliver important information or service updates to patients in a clear and professional manner.