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Detail Pekerjaan

PT Rupa Aestetika Teknologi Aktual (Rata.id)

Customer Resolution Lead / Team Lead CS

PT Rupa Aestetika Teknologi Aktual (Rata.id)

lokasi

Jakarta Selatan, DKI Jakarta

requirment

Full-TimeKerja di kantor / rumah

Terakhir diperbarui hari ini

education

Pendidikan

Minimal S1

gender

Jenis Kelamin

Tidak ada ketentuan

age

Usia

Tidak ada ketentuan

experience

Pengalaman

Minimal 2 Tahun

Pekerjaan ini membutuhkan

checkPengembangan Keterampilan PelatihancheckManajemen Layanan PelanggancheckKeterampilan Menangani Keluhan PelanggancheckPengukuran KPIcheckKeterampilan KomunikasicheckKepemimpinan Strategis

Deskripsi Pekerjaan

Job Requirements:

  • Min S1 all major

  • Required languages: Bahasa Indonesia and English

  • Any dental background and / or formal education will be a plus

  • Refined written and oral communication skills

  • Positive leadership skills and presence within the team (positive attitude, team player)

  • Strong prioritization and multi-tasking skills

  • Ability to directly and decisively resolve problems

  • Non 24-hour shifts. Willing to work weekends and public holidays (if required)

Job Descriptions:

  • Maintain Operational Excellence for themselves and coach the team around Operational standards.

  • Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction.

  • Work effectively in a team environment and collaborate cross-functionally.

  • Monitor customer chat and email traffic.

  • Make recommendations to improve team and processes efficiencies.

  • Ensure customer SOPs are maintained and adhered to.

Benefit

Asuransi kesehatanBPJSGaji PokokTHR

Hari Kerja

Jam Kerja

09:00 - 18:00

Tentang Perusahaan

PT Rupa Aestetika Teknologi Aktual (Rata.id)

PT Rupa Aestetika Teknologi Aktual (Rata.id)

Kesehatan

PT Rupa Aestetika Teknologi Aktual atau lebih dikenal dengan nama brand-nya yaitu Rata.id adalah sebuah perusahaan yang bergerak di sektor healthcare. Rata.id memberikan pelayanan berbasis teknologi yang fokus kepada segmen mulut dan estetika gigi.

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