Customer Service E - Commerce

Qualifications :

• Min. Diploma III or above, major is not specified;

• passionate in e-commerce Preferable at least 1 year of e-commerce customer service or offline sales experience

• Excellent fresh graduates are welcomed

• Good communication skills - verbal and written,

• listening skills Attention to detail and accuracy

• Familiar with the basic process and basic knowledge of shopping platforms

• Must be able to speak English actively

• Willing to be placed in the Cikarang Pusat

Responsibility

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.

• Analyse and investigate the problem/barrier that occurred in the transaction process.

• Handling the after-sales inquiries in accordance with after-sales requirements and procedures.

• Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.

• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer