Customer Service

About the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all verticals including registration, acquisition, and sales transaction. The Core Objectives: - Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they have difficulties. - To resolve consumers' and partners' problems quickly and effectively with empathy and care. - Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)