Customer service (Full English)

- Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partner base

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria: -Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level) -Willing to work on the shifting schedule (24/7) -Clear Articulation and good communication in Bahasa -Sense Of Empathy -Able to set a friendly tone (Smiling Voice) -Good analytical skill -Typing skill with WPM 50 & Accuracy 90% -Fast response, effective and efficient in working -Candidate familiar with operating and answering messages on Messenger -Able to work within a dynamic environment -Vaccinated min 2 Dose -Willing to relocate if needed