Customer Service Support

About the Assignment: -

• Guide our consumer and partners in using our products

• Manage service enquiries and disputes arising from our consumer and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community building efforts with our consumer and partners

• Support projects from all verticals including registration, acquisition, sales transaction, and conduct training

The Core Objectives:

• Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they have difficulties.

• To resolve consumers and partners problems quickly and effectively with empathy and care.

• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Essential Experience / Criteria (Mandatory):

• Min D3/S1 any major With GPA 2,75

• Clear Articulation and good communication in Bahasa

• Experience in customer service area -Experience in sales area

• Typing skill with WPM 50 & Accuracy 90%

• Sense Of Empathy

• Vaccinated min 2 Dose

• Energetic and agile

• Min. Fresh graduate and max 2 years in the same position (entry level)

• Attention to detail

• Adaptive with dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication