CUSTOMER SERVICE ONLINE KHUSUS FRESH GRADUATE

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly

- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor

- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

-Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level)

-Willing to work on the shifting schedule

-Experience in the customer service area (Preferred) -Clear Articulation and good communication in Bahasa

-Sense Of Empathy

-Able to set a friendly tone (Smiling Voice)

-Good analytical skill -Typing skill with WPM 50 & Accuracy 90%

-Fast response, effective and efficient in working

-Candidate familiar with operating and answering messages on Messenger -Able to work within a dynamic environment

-Vaccinated min 2 Dose