Customer Sevice IRT (Graduate Psikologi)

About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners The Core Objectives: - Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner - Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc. Essential Experience / Criteria (Mandatory): -Min S1 Psychology With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry level) -Willing to work in the shifting schedule -Experience in customer service area -Clear Articulation and good communication in Bahasa -Sense Of Empathy -Able to set the friendly tone (Smiling Voice) -Good analytical skill -Typing skill with WPM 50 & Accuracy 90% -Fast response, effective and efficient in working -Able to work within dynamic environment -Minimum able to speak basic English, however, MUST be able to write in English"