E-commerce Specialist

Qualifications:

• Minimum education of Diploma (D3) or Bachelor's degree (S1) in Communications, Public Relations, Marketing, or equivalent.

• At least 2 years of experience in online marketing or digital marketing within the e-commerce industry.

• Strong analytical and creative skills.

• Proficiency in using paid ads and a thorough understanding of e-commerce platform features.

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• A genuine interest in gadgets, online sales, and e-commerce.

• Detail-oriented with excellent communication and analytical thinking skills.

• Ability to work flexibly outside regular hours to meet targets.

• Persuasive communication skills, adept at customer engagement and sales closure.

• Graphic design skills and basic Photoshop knowledge are a plus. Experience in a B2B environment is beneficial.

• Good attitude, responsible, high initiative, meticulous, and teamwork-oriented.

Key Responsibilities:

• Manage and optimize e-commerce accounts on platforms like Tokopedia, Shopee, etc., focusing on sales targets and advertising effectiveness.

• Provide outstanding customer service across multiple channels, including WhatsApp, SMS, and social media.

• Analyze market trends and consumer behaviour to enhance product offerings.

• Oversee daily e-commerce operations, focusing on detail and efficiency.

• Develop and implement sales strategies for various product categories, manage inventory, and coordinate marketing across online marketplaces.

• Identify and assess new marketplace opportunities, including logistical and pricing aspects.

• Monitor competitors and maintain a deep understanding of backend tools and systems.

• Report on marketplace metrics and sales, and collaborate with warehouse and operations teams for smooth operations.