Detail Pekerjaan
PT Accord Innovations Indonesia
Kota Yogyakarta, DI Yogyakarta
Full-Time • Kerja di kantor
Lowongan sudah ditutup
Pendidikan
Minimal S1
Jenis Kelamin
Tidak ada ketentuan
Usia
Tidak ada ketentuan
Pengalaman
Tidak ada ketentuan
Pekerjaan ini membutuhkan
Deskripsi Pekerjaan
We are supporting our client in the e-commerce sector in their search for a English Customer Service Representative based in Yogyakarta. The role offers an exciting opportunity for individuals who meet the following criteria:
Requirements:
Bachelor’s degree in any discipline
Fresh graduates are welcome
Proficiency in English is essential
Previous experience in customer service is an advantage
Key Responsibilities:
Ensure service delivery aligns with Key Performance Indicators (KPIs)
Clarify customer needs and address complex or non-standard issues
Respond to customer concerns with empathy and professionalism
Provide courteous, professional customer interactions in line with company protocols
Maintain comprehensive knowledge of client products/services
Accurately document and notate accounts as required
Contribute to efforts aimed at enhancing customer satisfaction and overall business performance
Promote additional products or services where appropriate
Track and log customer interactions in the call database
Benefit
Hari Kerja
Senin - Jumat
Jam Kerja
08:00 - 17:00
Tentang Perusahaan
PT Accord Innovations Indonesia
IT Consulting
Accord Innovations offers high-end quality IT products and services. We are young growing rightsized company with entrepreneurial culture and entrepreneurial team members passionate with one objective – client satisfaction. Primarily, Accord Innovations is an IT & business consulting, IT services & solutions company; also dealing with IT solutions and products. Accord Innovations is headquartered at Malaysia with a branch office in Hyderabad, India and capability to serve clients globally.
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