IT Helpdesk

Pemecahan Masalah IT

Requirements: - Bachelor’s or Diploma in IT or related fields. - Hands-on experience with troubleshooting tools, Remote Desktop, Active Directory, and IT systems. - Proficiency in MS Office, SQL/MySQL databases, and email platforms. - Strong problem-solving, communication, and teamwork skills. - Self-motivated and eager to learn new technologies. Responsibilities: - Provide first-level technical support for hardware, software, and network issues. - Troubleshoot and resolve email, database (SQL Server/MySQL), and Active Directory issues. - Manage and maintain desktop systems, remote connections, and user accounts. - Escalate complex issues to second-level support and assist in IT system improvements. - Prepare IT performance reports as required.