Production Support, Digital & Tech, SeaMoney

Pengucapan Bahasa Inggris

- Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units - Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement - Report critical incidents to relevant regulatory bodies - Maintaining system alert, application configurations, and user access management for application - Monitoring system alert related to Bank's application & transactions - Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment - Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification