Team Leader Desk Collection

As a Team Leader in Desk Collection, you will play a pivotal role in overseeing and managing the daily operations of our collection team. This position requires a dynamic individual with proven leadership skills, a keen understanding of debt collection processes, and a commitment to delivering exceptional results.

Key Responsibilities:

• Provide guidance, coaching, and mentorship to enhance team members' skills and productivity.

• Set clear performance targets and expectations for the collection team.

• Monitor individual and team performance, providing regular feedback and conducting performance reviews.

• Implement effective collection strategies to maximize recovery and minimize delinquency.

• Foster continuous learning and skill development within the team.

• Oversee the daily workflow of the collection team, ensuring tasks are assigned and completed efficiently.

• Prioritize and manage tasks to meet deadlines and targets.

• Ensure adherence to regulatory guidelines and company policies in all collection activities.

• Analyze collection data to identify trends, areas for improvement, and strategies for enhanced performance.

• Prepare regular reports for management, highlighting key metrics and achievements.

Qualifications and Skills:

• Proven experience in a leadership role within the debt collection industry.

• In-depth knowledge of collection strategies, compliance, and best practices.

• Strong communication and interpersonal skills.

• Ability to motivate and drive a team toward achieving collection targets.

• Analytical mindset with proficiency in data analysis and reporting.

• Excellent organizational and time-management abilities.

• Commitment to maintaining high ethical standards in all collection activities.

• Can join as soon as possible