Villa Supervisor

Job Summary A Villa Supervisor oversees the daily operations of a villa, ensuring that the villa is maintained to the highest standards and that guests receive excellent service. This role involves managing staff, coordinating maintenance and housekeeping tasks, and addressing any issues that arise during guests' stays. The Villa Supervisor plays a crucial role in ensuring the overall guest experience is positive, contributing to repeat bookings and positive reviews. Guest Relations • Overseeing guest check-in and check-out procedures. • Handling guest inquiries, complaints, and requests in a timely and professional manner. • Building strong relationships with guests to foster repeat business. • Resolving guest issues and ensuring guest satisfaction. Staff Management • Supervise and coordinate the activities of housekeeping, maintenance, front house, FB service and other villa staffs. • Creating and implementing staff schedules and rosters. • Conducting performance reviews and providing feedback. • Ensuring staff adherence to company policies and procedures. Operations Management • Ensure the villa is maintained in excellent condition, coordinating repairs and maintenance as needed. • Oversee housekeeping to ensure the villa is cleaned and prepared for guests according to standards. • Monitor inventory levels of supplies and amenities, and order replacements as necessary • Overseeing daily villa operations, including housekeeping, maintenance, and security. • Coordinating with external vendors and suppliers Financial Management • Assist with budget preparation and control expenses within budget limits. • Keep accurate records of maintenance and operational costs. • Report financial discrepancies and suggest cost-saving measures. Health and Safety • Ensure that all health and safety regulations are adhered to • Conduct regular inspections of the villa to identify and rectify potential safety hazards. •