Customer Service

Responsibilities:

• Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.

• Perform marketing activities with close collaborations with our marketing team.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

Requirements:

• At least 1 year experience in customer-focused role (P2P is preferred, service, call center, etc.)

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively