Teknologi Informasi

We are an early-stage startup based in Indonesia with a mission to equalize access to job opportunities through education, community building and technology. We believe that business and social value can be achieved in tandem--helping more people up skill, get jobs and advance themselves.
Our founders have a wealth of experience building businesses at some of the most reputable tech and professional service firms in the region (Baca, Grab, McKinsey, etc.).

KitaLulus

Jakarta Selatan

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Associate.

Key Responsibilities:

Respond to customer inquiries through live chat and email, providing timely and effective solutions.

Collaborate with the internal team to address and resolve app-related issues.

Manage and track customer support metrics to ensure optimal performance.

Ensure the company’s ratings and reviews remain positive across platforms like Play store, App Store, and Google Maps by proactively handling customer feedback.

Minimal 600 messages sent per/day.

Promote campaign to our users.

Qualifications:

Previous experience in customer service or a similar role is preferred.

Excellent time management skills.

Excellent communication skills for effective customer interaction.

A passion for helping customers and resolving issues in a positive manner.

Fast typing skills and excellent attention to detail.

Ability to analyze and manage data efficiently.

Ability to work in team and collaborate across departments.

Proficiency in Excel.

Able to WFO in Jakarta.

Availability to work on weekends as needed.

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Associate.Key Responsibilities:<ul><li>Respond to customer inquiries through live chat and email, providing timely and effective solutions.</li><li>Collaborate with the internal team to address and resolve app-related issues.</li><li>Manage and track customer support metrics to ensure optimal performance.</li><li>Ensure the company’s ratings and reviews remain positive across platforms like Play store, App Store, and Google Maps by proactively handling customer feedback.</li><li>Minimal 600 messages sent per/day.</li><li>Promote campaign to our users.</li></ul>Qualifications:<ul><li>Previous experience in customer service or a similar role is preferred.</li><li>Excellent time management skills.</li><li>Excellent communication skills for effective customer interaction.</li><li>A passion for helping customers and resolving issues in a positive manner.</li><li>Fast typing skills and excellent attention to detail.</li><li>Ability to analyze and manage data efficiently.</li><li>Ability to work in team and collaborate across departments.</li><li>Proficiency in Excel.</li><li>Able to WFO in Jakarta.</li><li>Availability to work on weekends as needed.</li></ul>

        Persyaratan:
        Pendidikan: Minimal D3/D4
        Usia: Maksimal Tidak ada batas usia Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        We are seeking a motivated and customer-focused individual to join our team as a Customer Success Associate.

Key Responsibilities:

Respond to customer inquiries through live chat and email, providing timely and effective solutions.

Collaborate with the internal team to address and resolve app-related issues.

Manage and track customer support metrics to ensure optimal performance.

Ensure the company’s ratings and reviews remain positive across platforms like Play store, App Store, and Google Maps by proactively handling customer feedback.

Minimal 600 messages sent per/day.

Promote campaign to our users.

Qualifications:

Previous experience in customer service or a similar role is preferred.

Excellent time management skills.

Excellent communication skills for effective customer interaction.

A passion for helping customers and resolving issues in a positive manner.

Fast typing skills and excellent attention to detail.

Ability to analyze and manage data efficiently.

Ability to work in team and collaborate across departments.

Proficiency in Excel.

Able to WFO in Jakarta.

Availability to work on weekends as needed.

        Hari Kerja: Senin - Jumat
        Jam Kerja: 09:00 - 18:00

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